FREQUENTLY ASKED QUESTIONS
WHERE CAN I FIND THE LEGION?
WHERE CAN I RETURN LEGION PRODUCTS?
Returns should be made to your original purchase location. We are not able to handle returns directly. All Legion products are backed by our Legion Quality hassle-free return policy to make returns as simple as possible.
CAN I PURCHASE DIRECTLY FROM THE LEGION?
Unfortunately, due to current laws and regulations The Legion cannot sell directly to customers or ship our products. Please check the STORE LOCATOR to find our products in your area.
DO YOUR PRODUCTS CONTAIN FILLERS OR ADDITIVES?
At The Legion of Bloom, we think purity matters. That's why our products do not contain propylene glycol, vegetable glycerin, MCT oil, diluents, fillers, or additives of any kind. To make sure you get the best possible cannabis experience, all Legion products undergo rigorous four-panel evaluation at a certified laboratory to test for purity, potency, residual solvents, microbes, and mold. To find the test results for your Legion product, check here.
Cartridge Care and Battery Questions
PUSH BUTTON BATTERY
HOW DO I OPERATE MY BATTERY?
To turn your battery on or off: press button 5 times.
Your battery has 3 unique heat settings:
Yellow- Low (recommended for optimal flavor)
To change heat settings: press button 3 times.
The Legion of Bloom recommends the blue setting for optimal flavor.
To use your pen, hold down the button on the battery as you inhale.
Your battery allows you to inhale for 10 seconds. As you inhale, the button will light up either Yellow, Orange, or Red depending on which heat setting you've chosen.
Your battery is also equipped with a preheat function. This function is a great way to get a larger vapor plume while using the Yellow heat setting. It's also a useful way to unclog your cartridge if you encounter any issues.
To initiate the "preheat" function: press the button 2 times.
When you are no longer able to inhale vapor and the button light blinks 10 times, your battery will need to be charged. When your battery is finished charging, the USB will light up Yellow. (1-2 hours to fully charge)
We recommend charging your battery using your laptop, computer, or a cellphone charging point. You will know your battery is charged when the button lights up yellow. A full charge generally takes 1-2 hours.
HOW DO I KNOW WHEN MY BATTERY IS CHARGED? HOW DO I KNOW WHEN IT IS DEAD?
When your battery is dead, you will no longer be able to inhale vapor and the button light will blink 10 times. When your battery is finished charging, the USB will light up Yellow. (1-2 hours to fully charge)
MY BATTERY IS FLASHING PINK It is a air flow issue. If it is screwed too tight it will flash pink. back off a half turn or at first connection don't tighten all the way
MY BATTERY IS BLINKING WHITE WHAT DOES THAT MEAN?
Incompatible issue, once it flashes while the battery will not work with any cart. To reset the battery, connect it to the charger and plug it into the wall. This will rest your battery. But it doesn't help the original problem, Battery is still incompatible with the cart.
I'M UNABLE TO INHALE ANY VAPOR, IS MY BATTERY/CARTRIDGE BROKEN?
Click the button 5 times to make sure than your battery is charged and turned on. If your battery is charged and turned on but still malfunctioning, your cartridge may be clogged. Set your battery to the highest heat setting (Red), and then double click to use the preheat function and take two very hard pulls. If you're still having issues, don't hesitate to CONTACT US or return the cartridge to the original place of purchase.
I THINK MY CARTRIDGE IS CLOGGED. WHAT DO I DO?
If you think your cartridge is clogged, try using the preheat function. Just double click and take two or three really hard pulls. The Legion recommends using the highest seat setting. If you believe your cartridge is clogged, check the opening at the top of the mouth piece for an obstruction. A paper clip can be used to carefully dislodge the blockage.
If you're experiencing battery issues with any legion products please reach out here. We will be happy to assist you.